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CAO

CAO launches consumer protection and compliance policy

Tuesday, April 8, 2025

The Condominium Authority of Ontario is launching a new policy that educates condo communities of their legal obligations and then supports and verifies compliance with these important requirements under the Condo Act.

The Consumer Protection and Compliance Policy details the authority’s risk-based approach to protecting condo consumers. Consumer protection and compliance practices verify that the key information filed by condo corporations is up-to-date and publicly available for owners and buyers. The CAO monitors this data to confirm that condo directors have:

    • Met their mandatory training requirements,
    • Condo boards have quorum and the legal authority to act on behalf of the corporation, and
    • Only qualified, licensed condominium managers and management companies work with condo boards.

While the vast majority of condo corporations already comply with these legal requirements, the CAO’s practices will help protect all owners from consequences due to non-compliance, such as additional costs, penalties and other liabilities.

A copy of the policy is detailed here.

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