The role of the facility manager is complex. Overseeing all the moving parts that make up the operations is a big responsibility. Ensuring everything runs smoothly while creating as little disruption to occupants as possible is the goal.
If responsible for the care and maintenance of a facility, you will already be familiar with the challenges. At any given time, there’s an immense number of tasks on the go. Proper scheduling is critical, and no day is a repeat of yesterday.
A lot of the “hunting and gathering” such as sourcing quotes and finding the right contractor falls on the shoulders of the facility manager. They may be calling or emailing different companies for quotes and service requests, receiving calls from multiple properties requiring urgent maintenance, and coordinating contractors and notices—all while keeping within budget. The workload can quickly become overwhelming and burn-out can occur.
Key Person to Call
In any industry, having a single point of contact (SPC) is highly desired, but when working with multiple contractors, that goal has been nearly impossible to achieve.
At least until recently.
Understanding the benefits of making one phone call as opposed to twenty, City Wide Facility Solutions simplify things by becoming a facility’s single point of contact, taking the burden of sourcing and scheduling off a building manager’s shoulders.
Each City Wide customer is assigned a Facility Solutions Manager (FSM) who acts as the single point of contact for the client, conducting quality checks, sourcing vendors, and proactively identifying service and maintenance needs.
Extending The Team
City Wide services complement in-house maintenance staff by managing projects and vendors outside of their wheelhouse. By saving time spent normally making multiple calls and emails, customers are able to focus on their truly important responsibilities. City Wide act as an extension of a facility’s management team, and not as another contractor.
“Our role is to save the customer time so they can focus their time on other responsibilities.” – Kasey Skala, Director of Marketing, City Wide Facility Solutions
Floor to Ceiling Solutions
Beginning in 1961 as a janitorial company, City Wide expanded in the late 90s to cover the wider range of building maintenance services repeatedly requested by their clients. Now offering over 20 different floor-to-ceiling interior and exterior facility solutions, City Wide works with independent local contractors to provide quality service at a consistent price to their clients. If an issue with service arises, a new contractor is sourced and the price to the client remains consistent. This saves the client time, a guaranteed monthly rate, and ensures zero interruption to their maintenance or cleaning.
Services covered by City Wide include annual building maintenance, flood restoration, mold remediation, pest control, interior and exterior painting, handyman services, landscaping, lighting, parking lot services, roofing, pest control, security and more!
Serving multiple industries including medical facilities, day cares, schools, commercial offices and auto dealerships across the US and Canada, busy facilities are reaping the benefit of working with an FSM to deliver their facility’s daily and annual needs.
When meeting with a potential new client, City Wide conducts a thorough building evaluation and meets face-to-face to establish immediate and long-term goals for the facility. City Wide delivers regular site visits, fluid lines of communication, and expert project management.
By streamlining building maintenance needs, facility staff can focus on important tasks. By aligning with independent contractors, City Wide ensures clients can easily access specialized services. In developing and fostering relationships with contractors, small to medium sized businesses are given the opportunity to develop alongside a company with a proven and established track record.
Now Operating in Canada
To kick off 2024, City Wide added a fourth Canadian location by opening a franchise in Vancouver, BC. This is the latest addition to City Wide’s imprint on the Canadian market, supplementing its existing three franchises in Ontario.
With just over 100 franchises currently across North America and the intent to nearly double that number by 2028, City Wide manages more than 400 million square feet of commercial space every day of the week and is quickly growing its client base.
To learn how City Wide can help manage your facility, visit www.gocitywide.com or call (855) 879-293
