Susan Santiago has been named president of the Canada and United States sub-region with Hyatt Hotels Corporation. The appointment is in sync with the global hospitality company’s new corporate structure for the Americas, which also establishes a separate sub-region for Latin America and the Caribbean.

“Our new Americas structure enables us to further support our hotel teams and owners in more customized, regionalized ways,” says Pete Sears, Hyatt’s group president for the Americas. “This is designed to help us continue driving strong results through intentional and sustainable growth for the region.”

Santiago brings 32 years of company experience to her new role, after most recently serving as senior vice president of Hyatt’s lifestyle division and Miraval brand. She’s now tasked with overseeing Hyatt’s owned and managed portfolio in Canada and U.S.. In the parallel Americas’ leadership position, Gabriel Felip, formerly group president for Hyatt’s Inclusive Collection brand, takes helm of the Latin America and Caribbean sub-region

As of December 2023, Hyatt’s portfolio includes more than 1,300 hotels and inclusive resorts located in 77 countries worldwide, marketed under nearly 30 brands. The publicly traded company reports a 17 per cent year-over-year increase in revenue per available room (RevPAR) for 2023 and a historic USD $800 million in cash flow from operations for the year. Hyatt returned USD $500 million to shareholders last year through dividends and share repurchases.