In today’s competitive marketplace, providing excellent service means higher profits, more loyalty, and increased efficiency. By maximizing your employee retention and effectively managing your labour, you can grow your business and keep clients coming back.

Scope of work

In order to allocate the correct number of staff or an accurate number of hours, you need to define your scope of work accurately. There are several factors to take into consideration when defining the scope of work:

• Frequency of service. This could mean daily, weekly, or monthly.
• Areas to be cleaned. Include all locations and surfaces, including windows, furnishings, floors, and restrooms. This should also include a list of tasks such as dusting, sanitizing, disinfecting, scrubbing, and recoating floors.
• Cleaning methods and tools required. Specify the equipment needed to complete the tasks to make the process simple and efficient.
• Standards and expectations. Be clear on the outcome expectations with respect to appearance, odour, safety, health, and sustainability.
• Reports and communication. Define the required communication steps and time required to manage the job, resolve issues, and make suggestions for improvement.

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Staffing levels

Servicing your clients means maintaining staffing levels that fulfil those needs. Attracting and retaining top talent is necessary to manage labour effectively. There are a few ways that you can create an environment that employees want to join and a place where they want to stay:

• Adopt an efficient interview process. Shorten the hiring window, communicate the job responsibilities clearly, and be transparent with your pay structure.
• Automating your timesheets and payroll can help track performance, improve accuracy, cut down on overtime pay, and help you see where there might be the prospect for savings.
• Prioritize employee training and certification. Providing opportunities for growth will keep employees invested in your business. Adding certifications to your qualifications could mean standing out, being more qualified than the competition, and bettering your workforce.
• Create a positive culture. Staff who feel supported and appreciated work harder and stay longer. Studies show that employes with a positive work experience are 68 per cent less likely to leave their employer. Encourage milestone achievement, adopt an appreciation program, and encourage staff feedback.

Effectively managing your labour with an accurate scope of work, monitoring staffing levels, and creating a positive place to work can help cleaning companies stand out among their competitors while growing the business.