Metro Compactor Service and Wilkinson Chutes Canada announced they recently merged to create a one-stop shop for residential property managers seeking comprehensive waste management services.
“We wanted to make the customers’ experience seamless – whatever the need,” said Danny Mauti, CEO of Metro Compactor Service and Wilkinson Chutes Canada. “Our unified team will allow us to deliver on our Super Service promise. Facility managers can call one place to get it all taken care of and have one simple maintenance contract and point of contact. We’re making the experience much cleaner and giving customers peace of mind.”
Metro has been servicing waste equipment for the high-rise and residential markets since 1978. Meanwhile, Wilkinson Chutes Canada has led the manufacturing and service of high-rise chutes for nearly a century. Both companies provided service and repairs independently prior to the merger.
Since the pandemic began, there has been a significant increase in household waste due to a surge in home renovations, online shopping, and the re-emergence of disposable, single-use goods. In Vancouver, Calgary, Winnipeg, Toronto, and Halifax, household waste has increased by as much as 35 per cent since 2019. Private and municipal hauling costs in Canada continue to grow, with facility managers and multi-residential property owners feeling the strain of increasing waste management costs.
“It’s more important than ever to have a single provider with coast-to-coast capabilities to help consolidate the residential waste systems from chute to bin,” said Mauti. “Our goal is a reduction in the overall carbon footprint of managing residential waste – including fewer trucks, fewer bins, less downtime, and longer equipment life. The bottom line is, less of a property manager’s time and resources are devoted to dealing with garbage.”
Unified and streamlined waste management service is just the beginning for the company, which says it intends to “continue to innovate with iSMART technology,” enabling the remote troubleshooting and full diagnostics on its customers’ waste equipment. The benefits of the technology include reductions in unexpected breakdowns and downtime, all of which are costly and disruptive to property managers.
“Wilkinson and Metro have many dedicated customers across Canada that will benefit from the combined knowledge and expertise of the two companies working together,” said Adam Kent, Director of Service. “We want to improve their experience and service level, and most of all, make interactions easier for property managers. This is the best way to achieve that.”
