TransLink has opened a new flagship Customer Service Centre at the downtown Vancouver Waterfront Station.
At 6,200 square-feet, the new Customer Service Centre is three times as large as the current Compass Customer Service Centre at Stadium–Chinatown Station and will allow TransLink to provide in-person support to twice as many customers.
“We need to be more available to our customers when and where they need assistance, and that’s why we are moving our Customer Service Centre to Waterfront Station which is located at the intersection of every one of our transit modes,” says TransLink CEO Kevin Quinn. “Moving our customer service facility to this prime location opens new opportunities for us to elevate customer experiences, create more meaningful connections, and build ridership.”
The new facility can be used to:
- Receive support from customer service employees
- Purchase and activate Compass products
- Get wayfinding advice through the facility’s touch-screen transit kiosk
- Pay fare infraction tickets
- Purchase Taxi Savers
- Sign up and get keys for bike lockers on TransLink’s system.
TransLink has retained the space’s heritage character, including the original clock that was installed when Waterfront Station was first built in 1914 as the Pacific terminus of Canadian Pacific Railway’s transcontinental passenger services. The space has 24-ft-high ceilings, and dramatic views of the Canada Place cruise ship terminal and mountains. Graham Construction & Engineering was the contractor.
With direct access to two SkyTrain lines, SeaBus, multiple bus routes, West Coast Express, and HandyDART pick-ups or drop-offs – Waterfront Station is the only location on TransLink’s system which serves all modes of transit.
